What should you do if you have a complaint?
If you have a concern about any of our content, the first step is to contact us directly by emailing Oliver Reeves, our Standards & Fact-Checking Lead, at corrections@presshive.uk, or our editorial team at complaints@presshive.uk. We acknowledge every complaint within two working days and aim to respond fully within ten working days. Please include the article URL, a clear description of your concern, and the outcome you are seeking — whether that is a correction, a clarification, or simply a fuller explanation. You can also call our UK editorial line on +44 20 4587 9490. For more context on the standards we hold ourselves to, please see our Editorial Policy and Fact-Checking Policy.
How does Press Hive handle complaints?
Every complaint is logged and reviewed by Oliver Reeves, who assesses whether the issue relates to factual accuracy, editorial judgement, a potential correction, or a breach of our Terms of Use. He consults the relevant editor — Thomas Hayes for politics, Amelia Blackwell for business, or Sophie Marlowe for culture — and, if a correction is warranted, we update the article with a visible correction notice and inform you directly. If no error is found, we explain our reasoning in plain language. If you remain unsatisfied, you may escalate your concern to Jonathan Ellery, our Editor-in-Chief, at jonathan.ellery@presshive.uk for a final review. Our Corrections Policy sets out the full process.
How this works in practice
Press Hive is owned and operated by Sliema Media Limited (Malta Business Registry: C 84217), registered at Level 3, Tower Business Centre, Tower Street, Swatar, Birkirkara BKR 4013, Malta. We are an independent digital news publisher committed to transparency and accountability. Every complaint — whether about a news article, a sponsored piece, an affiliate link, or a privacy matter — is treated with the same seriousness and care. If your concern relates to sponsored content or advertising, please also refer to our Advertising & Affiliate Disclosure and our Sponsored Content Policy. For privacy-related issues, our Privacy Policy provides further detail. We believe clear, honest communication is the foundation of trust, and we aim to resolve every complaint fairly and without delay.
In short
We want to get it right. If you believe we have made a mistake, please tell us — and we will put it right. Your trust matters to us, and this procedure is our promise to listen carefully, respond honestly, and act with care.